Customer Relationship Specialist

Job Description:

Position:          Customer Relationship Specialist

Location:         Daman

Experience:     4 - 5 Years

Industries:      FMCG - MNC

Responsibilities:

• Order & Forecast Management 
• Independently manage global/regional customer accounts, ensuring accurate sales order entry and timely deliveries. 
• Validate POS against contracts/master data and maintain accurate SAP records. 
• Share proforma/commercial invoices and shipping schedules with clients. 
• Monitor open orders, backlogs, and proactively communicate delays or risks. 
• Stakeholder Collaboration 
• Act as the customer's voice internally, coordinating with Planning, Production, Quality, Logistics, and Finance. 
• Lead regular customer meetings (DDS/S&OP), covering forecast alignment, dispatch, and issue resolution. 
• Escalate critical issues and collaborate with Managers/KAMs for timely resolution. 
• Reporting & KPIs 
• Track KPIs: OTIF, Forecast Accuracy, and Complaint Resolution Time. 
• Analyze slow-moving inventory and overdue receivables for assigned accounts. 
• Documentation & Audit Readiness 
• Maintain complete audit-ready documentation and customer communication history. 
• Support internal and external audits (BRCGS, SEDEX, IMS). 
• Process & System Improvement 
• Suggest improvements in processes, automation, dashboards, and master data accuracy. 
• Support NPls from a customer service and delivery angle.

 Required Skills:

• SAP SD - strong command of order-to-cash processes.
• Advanced Excel - including pivot tables, dashboards, and validations.
• Knowledge of Incoterms, shipping documentation, palletization, and load planning.
• Strong communication and negotiation skills with cross-functional teams and international clients.
• Organized, proactive, and capable of handling ambiguity and multitasking.
• Demonstrated ability to drive task closure and resolve customer issues independently.
• Audit-readiness mindset with a collaborative team approach.

Required Qualification: - Any Graduation

Salary :- Upto 8.40 LPA 

Interested candidates can send resume on same mail with below mentioned details

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-