IT Engineer

Job Description:

Position:          IT Engineer

Location:        Vapi

Experience:     1 - 2 Years 

Industries:      Engineering 

Responsibilities:

• End-end responsibility to resolve end user’s tickets related to hardware & software.
• Complete end user computing support.
• As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• SLA Adherence
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

Required Skills

• Have good communication skills.
• Logical Thinking
• Organizing

Required Qualification: - Any Computers Related 

Salary :- Upto 2.64 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-