Customer Service Officer

Job Description:

Position:         Customer Service Officer

Location:        Ahmedabad

Experience:     1 - 2 Years

Industries:      Digital Marketing

Responsibilities: 

• Managing Customer Inquiries:

• Act as the first point of contact for potential and existing customers via all channels, including Google Ads, Meta, email, website, and phone.
• Provide detailed and accurate information about EcoOrigin’s services, addressing all customer queries and concerns professionally.
• Ensure prompt responses to inquiries within a defined timeframe to maintain a high standard of customer satisfaction.
• Scheduling Inspections:
• Coordinate with customers to book a FREE, NO OBLIGATION INSPECTION with Clients site assessor.
• Confirm inspection dates and times with customers, ensuring clear communication.
• Manage and update inspection schedules, ensuring site assessors’ routes are optimized for efficiency (in coordination with the scheduling team).
• Follow-Up and Quotation Support:
• Ensure customers receive quotations promptly after their site inspection.
• Answer any follow-up questions customers may have regarding the quotation and assist them in understanding the proposal.
• Maintain regular communication with customers to keep them engaged and informed during the decision-making process.
• Approval and Payment Handling:
• Guide customers through the quotation approval process, ensuring they understand the steps to approve via email.
• Monitor for deposit payments and provide reminders, as needed, to ensure timely payment.
• Acknowledge receipt of deposits and update relevant systems to reflect the status.
• Installation Scheduling:
• Collaborate with the scheduling team to finalize installation dates and times once the deposit is received.
• Notify customers about their confirmed installation schedule, providing all necessary details and contact points for further inquiries.
• Customer Relationship Management:
• Maintain strong relationships with customers, providing a seamless experience from the first inquiry to post-installation.
• Handle any complaints or issues with professionalism and escalate to the manager when necessary.
• Follow up with customers after installation to ensure satisfaction and gather feedback for improvement.
• Data and Reporting:
• Accurately log all customer interactions, inquiries, approvals, and payments in the CRM system.
• Provide daily or weekly reports to the manager, highlighting lead status, inspection updates, and customer satisfaction levels.
• Monitor key performance indicators (KPIs), such as response time and lead conversion rates, and suggest improvements to processes.
• Process Improvement and Team Collaboration:
• Suggest ways to streamline and improve customer interaction processes based on customer feedback and challenges encountered.
• Collaborate with the sales and scheduling teams to ensure a seamless flow of information and minimize customer delays.

Required Skills

• Net savvy and adapt at computer skills.
• Logical thinking.
• Organizing.
• Good in communication

Required Qualification: - Any Graduation

Salary :- Upto 3.60 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-