Desktop Engineer
1 Nos.
65098
Full Time
2.0 Year(s) To 4.0 Year(s)
3.50 LPA TO 4.50 LPA
IT Infrastructure & IT Security / Support
Chemicals/PetroChemical
Job Description:
Position: Desktop Engineer
Location: Piplod - Surat
Experience: 2 - 4 Years
Industries: Chemical
Responsibilities:
- End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support.
- As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- SLA Adherence
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Required Skills
- Logical thinking.
- Organizing.
- Good in communication
- Problem - solving
Required Qualification: - Any Graduation
Salary:- Upto 4.50 LPA
If you are interested for this opening please send updated resume on same mail with following details.
Total No. of Years Experience :-
Current CTC :-
Expected CTC :-
Notice Period :-
Key Skills :
Company Profile
It is a leading chemical manufacturing company.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.